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Support and go-live checklist

Before production launch, confirm with Percents that:

  • production network access is ready: source IPs are allowlisted or the mTLS certificate is deployed to the mTLS URL;
  • production API and signing tokens are stored securely;
  • the issuer is correctly provisioned;
  • Omni catalog access and the agreed file format are enabled;
  • the webhook HTTPS endpoint is reachable and signature verification is active;
  • duplicate webhook delivery is handled idempotently;
  • a native or Plaid sandbox file has passed validation with a signed processing-result webhook; and
  • catalog synchronization preserves offer UUIDs and offer immutability.

Escalating missing file results

Reconcile through GET /api/v1/omni/files/{fileId} before escalating. Provide the environment, file ID, exact filename, upload timestamp and time zone, validation/processing status, error UUID, and webhook ID if received. Do not include secrets or raw card data in an ordinary support message.